2005 – today

IT/TK Project Management

IT/TK support for over 100 events at world cups, Olympic games and other national and international competitions or similar occurrences. Partly including IT/TK contract negotiations with other service providers. (Germany, Poland, Brazil, France, Switzerland, …)

2013

Management Consulting

Management Consulting and coaching for "best practice" evaluation concerning event requirements around the  campus incl. all involved sport facilities and the automation of workflows and processes in that respect.

T-Systems Singapore Pte Ltd

2012 - 2013

Management Consulting / Project Management

Consulting support to optimize IT connectivity and reduce telco costs in respect to “best practices” - contract negotiations with actual service provider and applying once  - Review of existing service contracts  - Service Management incl. verification of related sla/ola parameter - Evaluation of new concepts and alternative proposals by respecting the ITIL guidelines. AVA GmbH Frankfurt (Germany)

2011 - 2012

PMO Assistant

Assistance in the NGTV Project Management Office.

Deutsche Telekom AG Darmstadt (Germany)

2009

Project Management

Project management for planned new IPTV product. Covering implementation, budget control, operations, co-ordination of several departments, Steering Committee Meetings, test connections.

Telefonica Verl (Germany)

2007 - 2008

Key Account Management / Project Management

Leading a dedicated customer support team. Contract negotiation with several service provider. International harmonization with Telecom Italia and Telecom Italia Sparkle Review and optimization of processes and procedures. In a prior step project management of several customer projects during the provisioning phase. Review and optimization of processes and procedures.

Alice Hamburg (Germany)

2007

Project Management

Project management for project where pilots can gather via notebook all flight related information. Coordination of tests (incl. performance tests) and cut-over  from project phase to operations, respecting the ITIL recommendations. Contract negotiations with customer. Operational support in a second project of a hosting agreement with a huge airline.

Lufthansa Systems Infratec Frankfurt (Germany)

2004 - 2005

Project Management

Support on provisioning process for all projects in the build and operational phase. Monitor and optimize interface between provisioning and test&turn-up team. Support on organizational modifications. Coaching of particular provisioner - Support on migration projects (migration to MPLS platform)

T-Systems Frankfurt (Germany)

2003 - 2005

Project Management

Design processes from bid to bill for the MPLS products of T-Systems. Description down to working level (activities, responsibilities and related roles/functions). Identify optimization possibilities in the day to day business respecting eTOM and ITIL guidelines. Train the processes to the involved departments. Project support for MPLS bids during plan and build phase.

T-Systems Frankfurt (Germany)

2001 - 2002

Program Management

Overall responsibility for all customer networks (23) to be taken over by DT (outside Germany). Overall responsibility for all country networks (37) to be taken over by DT (outside Germany). Analyze specialties of country and customer networks. Negotiate take-over of existing carrier contracts. Developed a take-over checklist in co-ordination with Siemens SBS and AT&T Co-ordinate activities with  the departments planning, program office, operations and sales - verify resources (personal, processes, tools, …).  Interviewed new candidates. Build-up a team to perform true-up and due- diligence processes. Full responsibility for performance of true-up and due-diligence processes - clarification of evtl. existing legal and regulatory conditions. Responsibility for asset take-over and the related contract negotiations. Identified 3rd parties, developed and negotiated relevant support contracts where required.

DeTeSystem Deutsche Telekom Munich (Germany)

2001

Project Management

Build a test lab and developed the lab design. Set-up a test plan, list the different test steps to perform. Co-ordinate tasks of co-workers. Reviewed already placed equipment orders on correctness. Initiate first tests. Support on relationship with involved carriers.

Group 3G Munich (Germany)

2001

Program Management

Migration of a major pop site. Responsible for all customer services to be migrated. Co-ordination and negotiation with involved carriers (mainly DT AG). Set-up and held meetings with major customers to agree on migration plan. Co-ordinate and instruct field service, table builder and engineering activities. Ensure proper documentation. Co- ordinate activities with backbone planning and migration team. Co-ordinate pre-testing activities.

Global One Frankfurt (Germany)

2000 - 2001

Project Management

Service implementation of voice services via wireless local loop (WLL). Produce a product description for voice and Internet service. Draft SLA`s for several products and respective general terms & conditions. Developed the product descriptions.  Support up to implementation of new Services. Adaptation of processes and procedures. Performed product tests. Negotiate contracts with interconnect partners. Defined provisioning and billing requirements for the new products.

Broadnet GmbH Frankfurt (Germany)

2000

Project Management

Consultancy concerning the total design of the planned NOC. Migration of existing NOC from Athens to Milan. Evaluation of test equipment, interviewed candidates. Drafted and implemented mainly required processes and procedures. Supported the tendering phase for new NOC equipment. Introduced and trained employees on new processes and procedures - Drafted company internal communication behavior with the NOC.

Medtel Milan, Rome, Genua (Italy). Athens (Greece)

1999 - 2000

Management Consultancy

Setup the German branch (GmbH) of TNS Inc. and Ltd..  Contract design and negotiation for all rented objects and carrier agreements. Selection of office location and furniture. Performed all office environment tasks, e.g. interfere with landlord, insurance companies and more. Selection of pop site.  Selection of carrier partner. Interference with legal, tax and accounting department.

TNS Ltd. Frankfurt (Germany)

1996 - 1999

Country Customer Service Director

(Permanent role)

Responsible for all technical aspects within Germany, Austria, Denmark, Hungary, Switzerland and Poland. Worked closely with different departments in the European HQ in London and the general HQ in Rome. Established technical department with help-desk, provisioning, engineering and project management positions. Carrier contract negotiations on upper management level. Managed 23 employees.

Telemedia International Frankfurt (Germany) 

1994 - 1996

Manager Customer Service

(Permanent role)

Worldwide responsibility for installations and trouble-shooting of all offered services  (Frame Relay, Clear channel, IP, ISDN,…). 2nd & 3rd  level support for other engineers and the NOC. Interference with international carrier and provider/supplier of network and test equipment. Managed 5 employees.

Eunetcom GmbH Frankfurt (Germany) 

1991 - 1994

Network Controller

(Permanent role)

Network controller in the NCC controlling Citicorp networks in Germany, Spain and Belgium. Project planning and partly performing on-site tasks.

Citicorp Cardservice Frankfurt (Germany) 

1984 - 1991

Field Engineer

(Permanent role)

Field engineer performing installations and trouble- shooting of data services.

Deutsche Telekom Frankfurt (Germany)